Objectives:

In order to ensure transparency, prevent unfair practices and to provide a mechanism to innocent students for redressal of their grievances, grievance Redressal cell is formed. In exercise of the power conferred under Clause 1 of Section 23 of the All-India Council for Technical Education, Act, 1987 (52 of 1987), and as per the AICTE regulations the college has the ‘Grievance Redressal Committee’ (GRC) consisting of a Chairperson and Five members.

Grievance Redressal Committee facilitates the Redressal of in fair and partial matter maintaining confidentiality. Any stakeholder of XIE with a genuine grievance may approach GRC.

Duties & Responsibilities:

The Grievance Redressal Cell has been formulated in order to make all the students and employees aware of the complaint handling process and the existence of grievance cell. This system would ensure that the redressal sought is just and fair and is within the given frame-work of rules and regulation. The Committee shall discuss and analyze the causes of complaints and resolve the complaint through the process of procedure shown above and to discuss the progress and action plans on any grievance.

• Redress students', staff and faculty grievances separately
• Redress girl students', lady staff and faculty grievances separately
• Allot Suitable timings for students', staff and faculty
• Redress grievances promptly
• To let employees, present their issues without prejudging or commenting
• Use positive, friendly ways to resolve the crisis than taking punitive steps, which may disturb the system
• Assure the complainant that the authorities will be acting impartially and will try to resolve the matter as amicably as possible
• Ensure effective, sensitive and confidential communication between all involved
• Ensure that there is proper investigation of the facts and figures related to the problem
• Follow documentation of the procedures and of all necessary steps taken to resolve the problem/complaint
• A complaint box is provided on the ground floor near general office.

Procedure:

The person concerned with any grievance shall fill the Grievance Redressal form (form given below) with all possible facts and documentation and submit it to the Principal’s office or can put it in a suggestion box. GRC will investigate into the matter and shall try to resolve it as quickly as possible.

Grievance Redressal Committee:

The function of this Committee is to look into the complaints lodged by any student and judge its merits and de-merits. The Grievance Redressal Committee is also empowered to look into matters of “sexual harassment”.

Grievance Cell Committee AY 2023-24 - Click here